Popular Articles
Getting Started with the York Scouts HelpDesk
Welcome to the City of York Scouts Helpdesk. Whether you are a volunteer leader needing assistance with the ongoing volunteer transformation updates, a parent looking for support, or a team member trying to book District resources, our support portal ...
Locked Out? How to Fix Google 2-Step Verification (2SV) Issues
Getting a new phone, losing your authenticator app, or experiencing cellular delays that block SMS codes can completely interrupt your workday. If you find yourself locked out of your Google Workspace account because of a 2-Step Verification (2SV) ...
Can't Sign In? Clearing Your Browser Cache vs. Creating a Work Profile
If you are stuck in a continuous login loop, seeing an "Authorisation Error," or finding that Google keeps switching to your personal Gmail account when you try to access work files, you are dealing with a classic browser conflict. When you mix ...
Can’t See or Hear You? Fix Your Google Meet Camera & Mic
Joining an important District meeting only to find out nobody can see your video or hear you speak is incredibly frustrating. This usually happens for one of two simple reasons: your internet browser is blocking access to your hardware, or Google ...
Fixing "You Need Permission" Errors in Google Drive
Clicking a link to a critical document or Shared Drive only to be stopped by a "You need permission" or "You need access" screen can bring your workflow to a grinding halt. Ninety percent of the time, this error occurs because your browser is trying ...
Recent Articles
Found a Bug? How to Report an Issue with the District Website (yorkscouts.org.uk)
Our public website, yorkscouts.org.uk, is the front door to our District. Parents use it to join our waiting lists, and external groups use it to book resources. If you notice a broken link, missing content, or a form that won't submit, our media ...
Issue with Online Scout Manager (OSM)?
Whether you are a leader struggling to update badge records, a group treasurer fixing a GoCardless subscription glitch, or a parent locked out of the Parent Portal, local District IT support cannot access the platform's backend database. Online Scout ...
Issue with the National Scouts Website?
If you are experiencing issues logging into the national system, checking your volunteer training records, or finding that a specific page on scouts.org.uk is freezing or throwing an error, our local District IT HelpDesk cannot fix it. The national ...
Lost a Link? Find Your Volunteer Resources on the York Scouts Intranet
Running an engaging weekly programme for your section requires plenty of planning, risk assessments, and tracking. To ensure you aren't hunting through your email or browser bookmarks for essential documents, City of York District Scouts houses all ...
Where Is My Shared Inbox? Collaborative Inboxes in Google Groups
If your team manages a shared email address (such as info@yorkscouts.org.uk, support@yorkscouts.org.uk, or sales@yorkscouts.org.uk), you won't access it via a traditional shared mailbox login. Instead, our organisation uses Google Groups ...